Customer Service Representative, Balcatta – WA

Based at Balcatta Branch
Full time position

The Role
Bring your exceptional customer service, up-selling and communication skills to the fore! Integral to this role is effectively
liaising with customers and processing customer orders with ample opportunity to demonstrate your great PC skills,
friendly phone manner and terrific organisational capabilities.

Key Responsibilities
Create and maintain excellent customer relationships
Process customer orders and/or enquires – following up on issues
Process and print relevant picking slips, invoices and customer pick up requirements
Advise relevant staff/departments of any specific customer requirements
Follow up on all issues relating to customers, credits, operations/transport and replenishment to ensure a high level of
customer service is maintained
Ensure that all customer details are updated when necessary
Ensure that all pantry sheets, telephone lists, contract pricing and other computer reports are updated and maintained
Perform administrative and general office tasks as required

Key Competencies, Skills and Qualifications
Excellent communication and organisational skills
Excellent interpersonal skills
Previous customer service experience with an excellent phone manner
Willingness to take on new tasks and be multi-skilled in various roles within the office
Great computer skills (including Word, Excel)
Good product knowledge
Capable of working under pressure in a team environment
Show initiative and a positive attitude
Must have current drivers licence

What PFD is Offering the Successful Candidate
We are offering a competitive hourly wage, superannuation and other staff benefits (such as discounts on staff purchases,
discounted accommodation, health insurance and banking). Should you be eligible, the company may also offer nationally
recognised Certificate III training.

If you are interested in this opportunity, please submit your application (cover letter and resume) via the email
address below.

Lisa Gusenzow– Customer Service Manager
Applications close 20th September 2017

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